Digital Enabler at a Global Tube Manufacturer
The Digital Journey request
To improve our customer's experience and a way to enter into new business models, we decided to launch a digital community.
The solution has to deliver answers to:
- Keeping all employees up-to-date about the company's digital journey
- Updates on ongoing digital projects throughout the entire company
- Share and comment on digital news from the world outside
- Post new digital ideas to be reviewed by a digital council
Our plan of action
1
Not only have we captured requirements, business needs, and forecasted the expected outcome, we also determined the future goals of the digital community. Ensuring long-lasting solutions, that's what we do.
2
We designed a solution for the key stakeholders and took them along the different phases of development. We collected feedback and adjusted our approach, each step coming closer to the preferred result.
3
Before taking the solution 'live', we collected feedback from random end-users to make sure the solution worked and was logical for all.
Having a structured central location to share information on the Digital Journey has proven to be an effective communication platform. It's a flexible solution that caters to all the required functionalities we expect from this community.